How soon will my package arrive?

All orders are shipped within 3-5 business days. From there, your proximity to Idyllwild, California and the type of shipping speed you selected will determine when your package arrives. You can find out more information about shipping speed options here. Your tracking number will be sent to you as a link on the day your package is delivered to the post office - from that link you can conveniently click and track your package in real time.  

What if my package never arrives?

Please know we guarantee the utmost devotion and care when it comes to shipping product to our customers. That being said, once the package is officially in the hands of the carrier service - it becomes the carrier service's responsibility to deliver the package to you safely and securely. Please understand as a small business, we cannot absorb the costs of carrier issue mistakes that are not our own (ie: unfortunately we don't have that Amazon money). Delivery issues must be taken up with the carrier service directly - directions are as follows:

USPS lost packages:
  1. Locate your tracking number, provided in your shipping confirmation email. You can track your package via the link provided or,
  2. Call 1 (800) 275-8777 or (800) 222-1811- ask customer service for a tracking update.
  3. Ask your neighbors if they may have accidentally received your package.
  4. Post to local Facebook or Nextdoor Community pages, asking if anyone in your neighborhood may have received your package.
  5. Wait at least 7 days after the expected delivery date before moving on to step 6 - USPS is experiencing a lot of unexpected delays.
  6. Submit a search to Missing Mail search request at
  7. If mail was not recovered, you may be able to file a claim based on the type of shipping you elected (Priority Mail is insured). 
What if my package arrives and product is broken or damaged?

Please email with the following information:

  1. Forward us your "shipping confirmation" email, which includes your order number and tracking number.
  2. If you see any damage to the shipping box, please take photos - this will help us file an insurance claim.
  3. Please include at least 2 images or video showing the damaged box/package and product (ideally still in the box to show what happened).
  4. Please allow 48 hours for a response - feel free to call the shop between 11am-5pm M-F to confirm your email was received: 951-468-4044
  5. Products damaged during shipping WILL BE REPLACED at no charge to you. 
Do shampoo bars work as well as liquid shampoo?

Yes. Even better if you take a look at some of our reviews! Truly natural shampoo bars cleanse the hair using only natural ingredients - gently removing dirt and impurities without stripping the hair of its natural oils.

Will I experience a “purge” or “transition” period?

Only a percentage of shampoo bar users experience a true “transition" or "purge period”. The honest truth is, you won’t know until you try. From my experience, the least likely folks to experience a purge are individuals who can check 1 or more of these boxes:


  • Have short hair
  • Already exclusively use 100% natural and organic hair care
  • Don’t use chemical “product” in their hair (like synthetic pomades, serums, mousses, and chemical oils with silicones posing as good for you.)


If you find yourself in the “most likely” category - fear not! I was in that category myself when I first made the switch. I not only survived the Purge, I got the BEST HAIR OF MY LIFE out of it! So… read on my friends. :-)

Wait a minute, what is a “Purge Period”?

The “Purge Period” is the time it takes for your hair & scalp to detox from chemicals and begin to self-regulate on a natural cycle. Typical symptoms of purging include a waxy texture and/or a greasy/heavy feel to the hair. Never fear - this is only TEMPORARY and it’s a great sign that your hair is on its way to a healthier, more balanced state! 

What's happening to my hair during the "Purge Period"?

During the purge period, your hair and scalp are beginning to recover from the un-natural and unbalanced cleansing of traditional detergent based shampoos. Traditional "mainstream" shampoos contain surfactants in the form of detergent based cleansers that severely strip the hair and scalp of its natural sebum. Sure, they clean away dirt and bad oil, but they wash away all the GOOD oil too! That's why most people feel they can't live without conditioner - because the shampoo they are using has stripped the hair of all it's natural, nourishing oils. Shampoo bars, on the other hand, are made using a traditional natural soapmaking method - which results in gentle cleansing properties (free of detergent surfactants) that wash away dirt and impurities without stripping the hair of its natural oils. 

The good news is, many people do not experience a purge period at all (see above), but if you do find yourself experiencing one, it should pass within a few weeks to a month. Tips on shortening the purge period can be found below.

Still want a second opinion? Check out this article from Heather at detailing why sticking out the purge period is worth it.

Is it possible to shorten the purge period?

Yes! Just call on “mama”. That’s what we like to call a good ol’ fashioned Apple Cider Vinegar Rinse - because each batch of the good stuff has a little bit of the “mother culture” that has made ACV a staple in the world of natural beauty for centuries. This ancient beauty ritual will aid greatly in removing residue and impurities from any silicone or chemical laden products you may have been using. An easy DIY ACV Rinse recipe is detailed below.

Aside from shortening the purge period, ACV or our much better smelling (and more travel-friendly) Matcha Green Tea Clarifying Rinse can and often should be used at least every few weeks as a clarifying rinse to keep your roots free of residue and imbue your locks with a healthy dose of natural shine.

And finally - don’t forget to get your mixed bristle brush on! This is a VITAL step in helping your hair and scalp to self-regulate the nourishing oils your hair truly craves. Tips on how to dry brush and other natural hair care rituals are shared in detail below.

Do shampoo bars dry out your hair?

No. Shampoo bars do not dry out your hair any more than a liquid shampoo might if it isn’t a correct match for your hair type. The ingredients in our Wildland Super Bar, for example, were designed to be exceptionally conditioning without weighing hair down - making it a popular bar for all hair types. That being said, individuals with dry hair tend to need a second or third dose of hydration via our Ritual Oil as a styling aid or deep treatment. The beauty of shampoo bar life is that you can truly cater it to your own needs - especially as they change throughout the seasons of the year and the seasons of your life!

Why are silicones bad for my hair?

Silicones coat the hair with "fake shine" - offering a quick fix and instant gratification, at the price of long term damage. When silicones coat your hair, they prevent REAL moisture and nourishment from penetrating the hair cuticle and cortex. This leaves your hair severely dry under all that "fake shine". Which is exactly why if you currently use silicone products, you may notice if you shampoo your hair and don't use conditioner, your hair ends up a nasty frizzy mess. This is because once the shampoo washes away the "fake shine" coat from your hair, it reveals hair that is even drier than it was before.  And if you use a product with silicones to correct the problem, then the vicious cycle repeats itself - leaving your hair parched, damaged, and addicted to silicone. The only real solution is to not use any silicone products, and instead, nourish your hair with real moisture and nourishing shine from natural oils. 

How can I know if my current hair products have hair-damaging silicones?

An easy way to spot damaging silicones posing as “fake shine” in your hair products is to look for anything that ends in “cone”: Dimethicone, Methicone, Amodimethicone, Cyclomethicone, Dimethiconol… etc.

How often should I wash my hair when using shampoo bars?

This answer is unique to the individual - but generally, we would recommend washing 1-3 times per week. Our bodies have miraculous abilities for self-care - and when allowed to self-regulate, the oil production of the human scalp is incredibly nourishing. Mainstream products would like you to believe you NEED them to look your best. We believe you hold the key to magnetic beauty inside you - and our products have been created to support you as you discover the infinite power and wisdom within yourself. 

But what if I have an oily scalp or sweat a lot at the gym?

No worries! Here are two methods you can try.

  1. For oily/greasy day 2 or 3 hair: Use a dry shampoo to soak up excess oils, revive volume, and leave your hair smelling fresh!
  1. For sweaty gym hair: A “water only” wash will get you through - prepare to be amazed! After your workout, simply rinse your hair with cool (not hot) water. The water itself will rinse away the smelly sweat along with a bit of the excess oil. For dry or color-treated hair, try a DIY pH Stabilizing Leave-In Spray - this will help to balance out the alkalinity of the water, seal your hair cuticle for added shine, and it will also help with tangles! If you’re still feeling a bit greasy at the roots once your hair dries, dust in some of our organic dry shampoo for a naturally fragrant, refreshing lift! If you are currently in the midst of the “purge period” - push through - this method will work wonders and help free you from chemical hair addiction soon enough!
What should I do to have the best shampoo bar experience?

I would highly recommend incorporating these blissful rituals into your routine to truly make the most of your shampoo bar experience - and enjoy the BEST hair of your life!

    • Dry Brushing: Take advantage of the best conditioner in the WORLD - your own natural sebum! Dry Brushing (aka "Scritch and Preen") helps to re-distribute the oils your scalp is producing down to the tips of your hair that need it the most. Please note the “dry” part - do not ever brush your hair when wet, as this leads to breakage. Also, be sure to use a high quality, mixed bristle boar brush like this one - our personal fave created by hair goddess Roxy Jane Hunt. 
    • Clarifying Rinse Maintenance: Our Matcha Green Tea Clarifying Rinse will help to reduce residue and eradicate build-up during the purge period and beyond - leaving hair shiny and more manageable.
    • ACV Rinse: The acid in the vinegar removes build-up and residue on the scalp and hair shaft, as well as seals the hair cuticle resulting in brilliant shine. Vinegar also restores the natural pH balance of your scalp, preventing it from becoming dried out and itchy. To use, mix 1 to 4 tablespoons of apple cider vinegar (ACV) with 8-12 ounces of water in a plastic squeeze bottle or large cup. The appropriate ACV to water ratio depends on your hair type and length - dry hair prefers less ACV, oily hair enjoys more, long hair tends to need a bit more ACV to get the job done, while short hair tends to need less. Please remember these are just guidelines, and we encourage you to tune into your own individual needs to find a recipe that works best for you. For a detailed video on how to prepare an ACV rinse at home, click here.
    • Monthly Deep Treatments: These should be introduced once the purge period has ended as a means to keep your hair and scalp in ultra-nourished condition. We recommend using our Ritual Oil for a deep scalp treatment, or try a DIY hair mask like this one from Sedona Christina.
    • USDA Organic Oils for styling: Using styling aids that contain truly pure ingredients as you move through the purge and beyond is key - as you don’t want to sabotage all your shampoo detoxing efforts by piling on more toxins (especially silicones!) via your styling products. Once you are successfully through the purge, you will see how your own self-regulating sebum (via Dry Brushing) along with nourishing organic oils like our Ritual Oil will be all you need to maintain naturally radiant hair,